Refund policy
Responsibility for Accurate Address Details
It is the customer’s responsibility to provide accurate and complete delivery information at the time of purchase.
Amélie Elizabeth Rothwell is not liable for delays or returns caused by incorrect, incomplete, or outdated address details provided by the customer.
Returns & Exchanges (UK)
We offer a 28-day returns and exchanges policy, which means you have 14 days from receiving your order to request a return.
Return Eligibility
To be eligible for a return, your item must be:
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Unused and in the same condition you received it.
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In its original packaging.
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Accompanied by your receipt or proof of purchase.
When returning your item, please include your full name and order number inside the parcel.
Return Shipping
The customer is responsible for the payment and the organisation of the return,
if the good are of high-value we strongly recommend insuring the value of the order with your courier.
Once a returned parcel is received, a refund will be issued to the original payment method, minus the original postage fees.
Any additional fees incurred for the return of the parcel to Amélie Elizabeth Rothwell (e.g., courier return charges) will also be deducted from the refund amount.
How to Return an Item
Please follow these steps:
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Contact us via our contact form before sending your return. We'll provide the return address and confirm your return.
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Send your item within 28 days of delivery.
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Ensure the item is unused, undamaged, and returned in its original packaging.
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Include your full name and order number inside the parcel.
Please note: Custom prints are made to order and cannot be returned or exchanged unless they arrive damaged or faulty.
Exchanges
If you'd like to exchange an item, please follow the return process above and then place a new order for your preferred item once your return has been sent.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing justification.
Returned items must still be unused, in their original condition and packaging, and accompanied by proof of purchase. Please follow the return instructions above before sending your item.
Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, faulty, or you receive the wrong product, contact us as soon as possible so we can assess the issue and resolve it promptly.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 7 business days. Please note that your bank or card provider may take additional time to process the refund.
If it has been more than 15 business days since your refund was approved and you haven't received it, please contact us via our contact form.